Solutions
Situations you will recognise.
Every field service company arrives with a concrete problem. Here are the most common ones, and what Actireq changes.
Coordinate field operations
The situation
Requests arrive by phone and messaging apps, the schedule lives in a spreadsheet and nobody has the same version of the day.
With Actireq
One chain: the request is qualified, converted into a work order, placed on the board and sent to the technician, who finds it on their phone.
- Requests, work orders and the schedule in one place
- Conflicts explained before every placement
- Technicians notified when their schedule changes
Keep preventive maintenance on track
The situation
Contract visits are planned from memory; some are missed, others done twice.
With Actireq
Maintenance plans generate the jobs ahead of time, once per asset and due date, and the history builds up with every visit.
- Monthly to yearly recurrences, or every N days
- Jobs created with their checklist
- Linked contracts and service levels
Give customers visibility
The situation
Customers call to ask where their request stands, and reports go out by email days after the visit.
With Actireq
Each customer has a space: they submit requests, follow their status and find their reports, with no access to your back office.
- Requests submitted by the customers themselves
- Status followed from receipt to closure
- PDF reports in their space
Serve multi-site customers
The situation
One customer, ten sites, hundreds of assets: without a shared record, every job starts from scratch.
With Actireq
Customers, sites, contacts and assets form one shared record, with the history, contracts and documents of each asset.
- Time zone, opening hours and access notes per site
- Asset hierarchy with status and criticality
- Customer access limited to selected sites
Make field execution reliable
The situation
Technicians fill in paper forms, photos stay in their camera roll and the report gets written in the evening.
With Actireq
The field app guides every step, saves everything on the device even without signal, and produces the evidence the report needs.
- Numbered steps up to the signature
- Measurements with thresholds and the previous reading
- Safe sync when the signal returns
Ready to turn requests into action?
See how Actireq fits your operations, on your own cases.