The operations platform for companies that work at customer sites.
Run your field operations from request to report.
Actireq brings your customers’ requests, work orders, technician scheduling, on-site execution and reports into one workflow. Your teams know what to do; your customers receive proof of service.
The information is everywhere, except in one place.
One request comes in by phone, another by message. The job sheet is on paper, the schedule in a spreadsheet, the photos on a technician’s phone. Every handover from one step to the next costs time and loses information.
- Requests get lost between the call and the schedule.
- The office does not know where the technician stands.
- The customer report is written afterwards, from memory.
- An asset’s history depends on who remembers it.
One flow, from request to maintenance.
Each step builds on the previous one. Nothing is typed twice.
Request
A customer request is recorded, qualified and followed.
Work order
It becomes a work order, assigned and scheduled.
Intervention
The technician carries it out on site, even without a network.
Evidence
Checklists, measurements, photos and a signature are captured on the spot.
Report
The report is generated and shared with the customer.
Maintenance
Contracts and maintenance plans trigger the next visits.
What your teams use every day.
Tools for the office, the field and the customer, connected by the same data.
Requests and customers
Record requests, qualify them and find the full history of every customer, site and contact.
Work orders and scheduling
Create, assign and schedule interventions; follow their progress from the office.
Technician app, with offline mode
Instructions, checklists, measurements, parts, photos and signature from the phone, with or without a network.
Reports and customer portal
A professional intervention report, as HTML and PDF, shared with the customer through a secure link.
Contracts, maintenance and assets
Contracts, service commitments and preventive maintenance plans attached to the installed equipment.
The field keeps working, even without a network.
The technician app keeps the day’s work on the phone. Checklists, measurements, photos and signatures are saved on site and synchronized as soon as the network returns, without losing or overwriting anything.
- The day’s work is available offline.
- Every action is saved locally, then sent exactly once.
- The synchronization state stays visible at all times.
Every asset has its history.
Interventions, measurements, parts and reports are attached to the equipment installed at the customer’s site. You know what was done, when, by whom, and what comes next.
- One record per asset, with its location, contract and history.
- Measurements you can compare from one visit to the next.
- The next visits scheduled from the maintenance plans.
Built for several field service trades.
The core of the product is shared. Each trade configures its workflows, its checklists and its report templates.
- HVAC and refrigeration
- Solar and energy systems
- Fire safety
- CCTV, alarm and access control
- Elevators and automatic doors
- Electrical maintenance
- Plumbing and pumps
- Industrial maintenance
- Generators and UPS systems
- Water treatment
- Telecom and networking
- Professional kitchen equipment
- Facility management
- Pest control and technical cleaning
- Medical and specialized equipment
- and others
French, Arabic and English, from the start.
The interface, the reports and the notifications exist in all three languages. Arabic is displayed right to left, with references and numbers that stay readable.
- Français
- English
- العربية
Why Actireq
One flow from request to report
Each step feeds the next; nobody types things twice.
Offline field work that never loses data
Work is saved on site and synchronized without overwriting anything.
Professional proof of service
Structured reports, photos, measurements and a signature, shared with the customer.
Built for several industries
Configurable workflows, checklists and templates, with no version per trade.
Three languages from the foundation
French, right-to-left Arabic and English, across the whole application.
Already working.
What you can use today.
- Customers, contacts, sites and assets, with custom fields
- Service requests converted into work orders
- Assignment, scheduling and dispatch of technicians
- Offline technician app: checklists, measurements, parts, photos, signatures
- Intervention reports as HTML and PDF, shared through a secure link
- Contracts, service commitments and preventive maintenance plans
- Email notifications, activity history, search and an audit trail
- Interface in French, Arabic and English
See Actireq on your own cases.
A guided demonstration, adapted to your trade and the size of your team.