The platform
The whole service cycle, in one product.
The office, the field and your customers work on the same data. Here is every part of the platform, with real screens.
01Dispatch & planning
Plan the day, stay in control when it changes.
The day and week board puts every job on a technician’s lane, with the list of work to schedule right beside it.
- Drag and drop: assignment and time slot saved in one action
- Work to schedule sorted by urgency, preventive maintenance included
- Conflicts explained before you confirm: absences, hours, skills, overlaps
- Teams, several technicians per job, one lead
- Usable from the keyboard, without drag and drop
02Field app
The technician’s app, with or without signal.
Installed on the phone from the browser, it guides the job from arrival to signature and keeps working without a connection.
- My day: the job in progress, then what comes next
- Checklist, measurements with thresholds, parts, photos, signature
- Scan an asset’s QR code, even offline
- An offline queue that survives lost signal and a closed app
- A Sync tab: what was sent, what is waiting, what needs a decision
03Customer portal
A space for every customer.
Your customers sign in to their own space, limited to their sites. They submit requests and follow their jobs without calling you.
- Request submission: site, asset, description, urgency
- Status tracking: received, acknowledged, planned, in progress, completed
- Sites, assets and past visits
- PDF intervention reports and upcoming maintenance
- Access by invitation, limited to the customer and their sites
04Asset management
Assets with a memory.
Every asset has its record: site, contract, hierarchy, criticality, jobs, measurements over time, documents and maintenance.
- The full history of jobs
- Measurement charts and alert thresholds
- A QR identifier scanned in the field
- Parent and child assets, status and criticality
- Documents attached to the asset
05Preventive maintenance
From contracts to visits, nothing forgotten.
Maintenance plans generate the upcoming jobs automatically, with the recurrence and lead time you choose.
- Monthly, quarterly, every six months, yearly or every N days
- One job per asset and due date
- Contracts with covered sites or assets
- Service levels: response and resolution targets, alerts before the deadline
06Reports & proof
Reports that stand as proof.
The report carries everything recorded on site and is shared in one click, in the customer’s language.
- Checklist, measurements, parts, photos, signature, time spent, outcome
- PDF and web page in French, Arabic or English
- A secure, time-limited, revocable link, no account needed
- Available in the customer’s area
07Notifications
The right information, to the right person.
Every event that matters is recorded in the app, then relayed by email or push depending on the role.
- A notification center for the team, in the office and in the field
- Emails in each recipient’s language
- A push to the technician’s phone when their schedule changes
- Alerts when a service level is at risk or breached
Also included
- Service requests, qualified then converted into work orders
- A complete customer record: sites, contacts, assets, contracts, activity
- Configurable, versioned checklists with conditional fields
- Custom fields on customers, sites, assets and jobs
- Keyboard-first global search
- Guided onboarding, in the office and in the field
Ready to turn requests into action?
See how Actireq fits your operations, on your own cases.